Later this month we’ll be migrating our system to VibeFam, a Singaporean based tech company helping to scale and enhance boutique fitness studios across the region.
If you currently hold or have ever bought a Journey package, your account will be migrated over to our new system and you’ll need to access your new Journey account to make any future bookings for classes for the final week of October 2025 onwards.
If this applies to you, you’ll receive an email on Wednesday, October 15th 2025 to reset your password and activate your account. Once your account has been activated, you’ll have access to all the packages you have bought from your old account and can easily buy new packages on our new 'Buy Page'.
Find out more about the migration timeline or read our extensive FAQ using the buttons below:
We are migrating from Zingfit to VibeFam, a Singapore-based tech company who are focused on developing and improving systems for Boutique Fitness Studios in the ASEAN and potentially the APAC region.
Classes will be bookable using your old account until Wednesday, 22nd October 2025. Your new account will be needed to book for classes for our Schedule Drop on Saturday, 18th November for classes starting on Saturday, 25th October.
You will be able to activate your new account from Wednesday, 15 October 2025. If you want to book classes after the 24th of October, you will need to activate your account before that date to access your credits and our new schedule.
Your account will not be available to view after Friday 24th October 2025. Previous purchase history can be requested if needed and will take 7 business days to process.
Your account will not be available to view after Friday 24th October 2025. Previous purchase history can be requested if needed and will take 7 business days to process.
From 15th October to 24th October 2025, the credits in your new account will be updated manually by our team during the overlap of both active schedules. Your credit counts will be updated at the end of each day and your account will be fully up to date by Saturday 25th October 2025.
If you have used more credits that is available from the old and new schedule, any future reservations on the new schedule will be cancelled as the credits will be deemed as used via the old schedule.
You can start booking classes with the new schedule from Satuday 18th October 2025 at 5:45pm, but you can activate your account in advance on Wednesday 15th October 2025.
Due to the nature of the ClassPass migration (being able to only integrate with one system at a time) and our weekly schedule drop, the migration can only occur after the majority or all classes from the previous system are cleared. If the migration is done earlier, several classes will not be available for booking from the previous system, disrupting the experience for ClassPass customers more severely.
The closure is to account for any uncertainties and unexpected outcomes from the migration. To ensure service is not disrupted for the instructors, Guides, and the riders; it is best to allocate a period where the system can normalise and prepare for outcomes which are more in our control.
Unfortunately this information cannot be migrated across systems as they are developed in different ways. You are able to share credits from your account without the studio's assistance, allocating specific number of credits you want to share with specific accounts! Please view Your Account > Sharing Credits section of this FAQ to find out more.
This is a dummy package which was required for the migration. This package should have expired on the 15th of October 2025 and is not considered a package that can be used to book for classes.
No, for privacy and security purposes we will not facilitate any migration of sensitive payment details from your old account to your new account.
If you would like to add your preferred payment method to your account, please navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).
It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and login to your account. Then, click on your profile drop down menu and click Payment Methods.
You will be able to add your preferred payment method & any other payment method you would like to use for any linked accounts under your family accounts.
Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).
It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and login to your account. Then, click on your profile drop down menu and click My Packages.
You will be able to view your active and expired packages here.
Your username will be used to as an alternative system to identify your account, in addition to your email and your contact number. This username will also allow you to log in to any other studio which uses VibeFam too, which means you won’t have to register a new account if you were to sign up for another studio using the same booking system.
Booking data will not be shared across studios and depending on which website or booking portal you’re on will determine what you see in your profile settings.
Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).
It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and log in to your account. Then, click on your profile drop down menu and click My Orders.
You will be able to view your full order history from 15 October 2025 from this page. Unfortunately, any previous order history will not be migrated from your old account.
Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).
It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and log in to your account. Then, click on your profile drop down menu and click Change Password.
A popup will appear prompting you to change your password.
Unfortunately, the new system does not support any studio credit at the moment. We have however kept note of your current Store Credit amounts and have added a note to your profile. Kindly contact the studio if you would like to use the current credit on your account and our team will help facilitate the purchase for you.
Yes, our live Journey Online rides will still operate as usual and will be accessible from the Online Schedule from the navigation bar (desktop) or navigation page (mobile).
You Zoom link for you class will be automatically sent to you after you have booked for your class. Unfortunately, no reminder emails can be sent out before the class, an hour before it starts.
If you have not received the link to the class after you have made your booking, the link should be sent out at least an hour before the class begins.
You can login to your account via our Schedule or Buy pages on our website. The login button will be located on just under the navigation bar on the top right hand corner of both pages.
Click on In-Studio or Online Schedule on the navigation bar (desktop) or page (mobile), select New Schedule and navigate to the class you want to book. You will be directed to a Class Info page where you will be prompted to login before selecting the package you want to use and your preferred bike.
If you don’t have an active package, you will be prompted to buy a new package before selecting your bike and confirming your booking.
Click on the Buy button on the navigation bar (desktop) or page (mobile), select New Buy Page and navigate through our available packages. These packages will be the same as our old packages, and you will be able to book multiple bikes and share with your friends’ accounts as stated for each package.
Yes, you will see the spot map straight away from the Class Info page after selecting your preferred class.
Yes, you will be able to select options to book for Yourself, Group, or Family (via Family Accounts).
If you have a package which can book for groups, the package will be selected and key in how many guests you would like to add to your booking. Then, click confirm and you will be prompted to add the emails of your guests and they will receive the confirmation email, calendar invite, and details of the booking.
If you have set up a Family account, you can add them directly from the Family Account option and select their spots from there.
Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).
It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and login to your account. Then, click on your profile drop down menu and click My Classes.
You will be able to view your active bookings. To cancel your class, Select Cancel Class, and you will be informed if your cancellation is eligible for a credit refund or it is a late cancellation, where your credit will be forfeited for cancelling late.
You will need to cancel your class and book a new bike, or contact the studio to change the bike for you. Please keep note that our phone lines may not be reachable during closed hours, and it is best to contact the studio during these hours.
To cancel your class, navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).
It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and login to your account. Then, click on your profile drop down menu and click My Classes.
You will be able to view your active bookings. To cancel your class, Select Cancel Class, and you will be informed if your cancellation is eligible for a credit refund or it is a late cancellation, where your credit will be forfeited for cancelling late.
Yes, you will be able to select options to book for Yourself, Group, or Family (via Family Accounts).
If you have a package which can book for groups, the package will be selected and key in how many guests you would like to add to your booking. Then, click confirm and you will be prompted to add the emails of your guests and they will receive the confirmation email, calendar invite, and details of the booking.
If you have set up a Family account, you can add them directly from the Family Account option and select their spots from there.
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Yes, sharing credits is made a lot easier with Family Accounts. However, when you share your package with your friends or family, they will not be able to access your credits from their account. Instead, the package holder will be able to book for them on their behalf. This will make it easier to track how many credits each Family Account member has used.
Yes, we will need to migrate our ClassPass Studio account from our old booking system to our new system. When this happens, any new bookings made for future classes before the migration date will be removed from the system and your place in the class will need to be rebooked.
To prevent any inconveniences, we have set the migration date to occur on the final day of classes from our old schedule and reopen bookings for the first day of the new schedule the day before release.
To accommodate this migration, we will need to close the studio for 2 day from Thursday, 23rd October to Friday, 24th October 2025. The studio should be back on ClassPass by the Friday to book in for classes on the Saturday, 25th October 2025.
Our ClassPass migration should be completed by Friday, 25th October 2025 for you to book in for classes from Saturday, 25th October 2025 (the next day).
Our ClassPass migration should be completed by Friday, 25th October 2025 for you to book in for classes from Saturday, 25th October 2025 (the next day).
Nope, your booking experience on ClassPass should be the same after the migration!
