Terms & Conditions
Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using www.journey-ours.com (“the Site”) operated by Cycle Cycle Studios Sdn. Bhd., also know as Journey Indoor Cycling Studio (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.journey-ours.com.By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalised terms are defined in this Agreement. These Terms of Service set forth the legally binding terms for your use of Journey Indoor Cycling Studio Services. You are only authorised to use the Journey Indoor Cycling Studio Services (regardless of whether your access or use is intended) if you agree to abide by all applicable laws and to these Terms of Service. Please read these Terms of Service carefully and save it. If you do not agree with it, you should leave the Journey Indoor Cycling Studio website and discontinue use of Journey Indoor Cycling Studio Services immediately. If you wish to become a Member, you must read these Terms of Service and indicate your acceptance during the registration process.
In order to access some features of the website, you will have to create a JOURNEY account. You may never use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsibly for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorised use of your account.
- MEMBER SERVICES & POLICIES
- BUYING PACKAGES:
A JOURNEY account must be created before any package can be purchased. You may purchase a package online, on the phone or within our studios.
Each package will hold an allocated activation period. If a class isn’t booked within the activation period, the package will be considered used and expired.
The expiration of the package will start immediately after a class is reserved using a credit from the said package. A confirmation of class email will be immediately sent once a spot in a class has been reserved. If you were to cancel the class with the first credit of the new package, the package will be considered activated on the date of the cancelled class regardless of the cancellation. Please contact our studio via firstname.lastname@example.org to amend activation dates if the system prevents you from booking classes.I
f you have mistakenly purchased a new package and received a confirmation email, please call Journey Indoor Cycling Studio phone number immediately so we can remove it from your account.
You must cancel your class 12 hours in advance, or you will be deducted a class credit. This includes switching time slots under the 12-hour notice time period. You may cancel your class through our online system or by calling the applicable studio directly.
- SHARING PACKAGES
Selected packages are shareable between JOURNEY members. The selected package can be shared with any number of JOURNEY members and each individual member will have access to the credits available within the selected package. Payment must be made for the package before the sharing process can be executed. Please contact us via email, phone or at our reception to initiate this process.
The schedule goes live every SATURDAY, 5:45PM. You can book a class on our online on our website. Last call for reservations is 1 hour before the reserved class time. It is advised to be physically present at the studio 15 minutes before the commencement of the reserved class.
The studio will hold your reserved bike up until the allocated class time stated on your confirmation email. If you are late, your bike will be forfeited and will be given to someone else. However, you will still be able to enter the class within 10 minutes after the allocated class time stated in your confirmation email. The studio reserves the right to deny entry, at the studio’s discretion, to any late attendants as it will disrupt the class and will also be a safety hazard as you will enter the class without a proper warmup.
If it is your first time doing any form of rhythmic indoor cycling, you will be required to be physically present within the studio 5 minutes before the commencement of the reserved class. This is to ensure you are able to learn the essentials of Rhythmic Indoor Cycling as well as having ample time to warm up before the start of the class.
First time Rhythmic Indoor Cycling attendants will be denied entry into their reserved class if they arrive 5-10 minutes after the commencement time, or after the briefing and warmup section, of the class stated in their confirmation email. The studio reserves the right, at the studio’s discretion, to deny entry to any the studio deems unfit or inexperienced enough to join a class after the stated commencement time.
Class credits will be deducted from your account upon completion of a class.
Late arrivals who are denied entry will also have their class credit deducted, unless exchanged with another class within the same booking day.
- WAIT LIST
If a class is fully booked you can still reserve a spot for a class but will be added to the wait list. If you are at the top of the waitlist, you will be allocated a spot of which was surrendered by a member who came late. A credit will only be deducted if you take the class.
- MEMBERSHIP PACKAGES
Members who purchase ANY membership package are subjected to a penalty charge for either a late cancel or absence (varies between each independent studio) should they not cancel their reservation within the allocated 12-hour window.
- PERSONAL BELONGINGS
You agree that JOURNEY is in no way responsible for the safekeeping of your personal belongings when you are present in the studio. You assume all risk of loss for any of your personal belongings.
- REFUND POLICY
All class package sales are final and non-refundable. You should be aware that packages and their respective credits have a validity period and an expiration date. The expiration dates are posted in the description of the class or series of classes on our website, these terms are stated before entering the JOURNEY payment portal. Classes that are cancelled LESS THAN 12 hours in advance will be charged in full to the client. Please check our FAQ page for more details.
- CHANGES TO THIS AGREEMENT
We reserve the right, at our sole discretion, to modify or replace these Terms & Conditions by posting the updated terms on the website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms & Conditions.
We encourage you to review this Agreement periodically for changes. If you do not agree to any of this Agreement or any change to this Agreement, do not use, access or continue to access the website or discontinue any use of the website immediately.