Terms & Conditions

Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using www.journey-ours.com (“the Site”) operated by Cycle Cycle Studios Sdn. Bhd., also know as Journey Indoor Cycling Studio (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.journey-ours.com.By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalised terms are defined in this Agreement. These Terms of Service set forth the legally binding terms for your use of Journey Indoor Cycling Studio Services. You are only authorised to use the Journey Indoor Cycling Studio Services (regardless of whether your access or use is intended) if you agree to abide by all applicable laws and to these Terms of Service. Please read these Terms of Service carefully and save it. If you do not agree with it, you should leave the Journey Indoor Cycling Studio website and discontinue use of Journey Indoor Cycling Studio Services immediately. If you wish to become a Member, you must read these Terms of Service and indicate your acceptance during the registration process.

  • ACCOUNTS
    In order to access some features of the website, you will have to create a JOURNEY account. You may never use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsibly for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorised use of your account.
  • MEMBER SERVICES & POLICIES
  • BUYING PACKAGES:
    A JOURNEY account must be created before any package can be purchased. You may purchase a package online, on the phone or within our studios.

    Each package will hold an allocated activation period. If a class isn’t booked within the activation period, the package will be considered used and expired. 

    The expiration of the package will start immediately after a class is reserved using a credit from the said package. A confirmation of class email will be immediately sent once a spot in a class has been reserved. If you were to cancel the class with the first credit of the new package, the package will be considered activated on the date of the cancelled class regardless of the cancellation. Please contact our studio via hello@journey-ours.com to amend activation dates if the system prevents you from booking classes.I

    f you have mistakenly purchased a new package and received a confirmation email, please call Journey Indoor Cycling Studio phone number immediately so we can remove it from your account.
  • CANCELLATIONS
    You must cancel your class 12 hours in advance, or you will be deducted a class credit. This includes switching time slots under the 12-hour notice time period. You may cancel your class through our online system or by calling the applicable studio directly.
  • SHARING PACKAGES
    Selected packages are shareable between JOURNEY members. The selected package can be shared with any number of JOURNEY members and each individual member will have access to the credits available within the selected package. Payment must be made for the package before the sharing process can be executed. Please contact us via email, phone or at our reception to initiate this process.
  • RESERVATIONS
    The schedule goes live every SATURDAY, 5:45PM. You can book a class on our online on our website. Last call for reservations is 1 hour before the reserved class time. It is advised to be physically present at the studio 15 minutes before the commencement of the reserved class.

    The studio will hold your reserved bike up until the allocated class time stated on your confirmation email. If you are late, your bike will be forfeited and will be given to someone else. However, you will still be able to enter the class within 10 minutes after the allocated class time stated in your confirmation email. The studio reserves the right to deny entry, at the studio’s discretion, to any late attendants as it will disrupt the class and will also be a safety hazard as you will enter the class without a proper warmup.

    If it is your first time doing any form of rhythmic indoor cycling, you will be required to be physically present within the studio 5 minutes before the commencement of the reserved class. This is to ensure you are able to learn the essentials of Rhythmic Indoor Cycling as well as having ample time to warm up before the start of the class.

    First time Rhythmic Indoor Cycling attendants will be denied entry into their reserved class if they arrive 5-10 minutes after the commencement time, or after the briefing and warmup section, of the class stated in their confirmation email. The studio reserves the right, at the studio’s discretion, to deny entry to any the studio deems unfit or inexperienced enough to join a class after the stated commencement time.

    Class credits will be deducted from your account upon completion of a class.

    Late arrivals who are denied entry will also have their class credit deducted, unless exchanged with another class within the same booking day.
  • WAIT LIST
    If a class is fully booked you can still reserve a spot for a class but will be added to the wait list. If you are at the top of the waitlist, you will be allocated a spot of which was surrendered by a member who came late. A credit will only be deducted if you take the class.
  • MEMBERSHIP PACKAGES
    Members who purchase ANY membership package are subjected to a penalty charge for either a late cancel or absence (varies between each independent studio) should they not cancel their reservation within the allocated 12-hour window.
  • PERSONAL BELONGINGS
    You agree that JOURNEY is in no way responsible for the safekeeping of your personal belongings when you are present in the studio. You assume all risk of loss for any of your personal belongings.
  • REFUND POLICY
    All class package sales are final and non-refundable. You should be aware that packages and their respective credits have a validity period and an expiration date. The expiration dates are posted in the description of the class or series of classes on our website, these terms are stated before entering the JOURNEY payment portal. Classes that are cancelled LESS THAN 12 hours in advance will be charged in full to the client. Please check our FAQ page for more details.
  • CHANGES TO THIS AGREEMENT
    We reserve the right, at our sole discretion, to modify or replace these Terms & Conditions by posting the updated terms on the website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms & Conditions.

    We encourage you to review this Agreement periodically for changes. If you do not agree to any of this Agreement or any change to this Agreement, do not use, access or continue to access the website or discontinue any use of the website immediately.

Release & Waiver

WAIVER, RELEASE OF LIABILITY, COVENANT NOT TO SUE & IMAGE RELEASE In consideration of my (“I”, “my” or “myself”) and/or on behalf of my child’s (“Child”) participation as a member (a “Participant”) in a cycling/spinning class/classes (the “Class”) with CYCLE CYCLE STUDIO SDN. BHD. (Registration No: 201901043770 (1353100-K)) also known as Journey Indoor Cycling Studio (the “Company”), I, for myself and/or on behalf of my Child, acknowledge, accept and agree to the following:

  1. The risk of injury and/or death from the activity(ies) involved participating in any Class, as a Participant, is significant and may include, without limitation, the following: (i) sprains; (ii) strains; (iii) fractures; (iv) heat and cold injuries, including burns, heat-related illness and hypothermia; (v) over-use syndrome; (vi) injuries involving the acts or omissions of other Class participants or equipment; (vii) accidents involving but not limited to cycling/spinning, cycling/spinning shoeing, falling from bike; (viii) heart attack; (ix) permanent paralysis; and/or (x) death. While particular rules, equipment and/or personal discipline may reduce this risk, the risk of serious injury and/or death does exist.
  2. ON BEHALF OF MYSELF AND/OR MY CHILD, I (undersigned) KNOWINGLY, VOLUNTARILY AND FREELY ASSUME AND ACCEPT ALL SUCH RISKS, BOTH KNOWN AND UNKNOWN, EVEN IF ARISING FROM THE NEGLIGENCE OR ACT OR OMISSION OF THE RELEASEES, as hereinafter defined or others, and assume full responsibility and all risks for myself and/or my Child’s participation in the Class.
  3. I knowingly and voluntarily agree to comply and, if applicable shall ensure that my Child shall comply, with any stated customary terms and conditions (which have been made available to me) for Participant’s participation in the Class. If, however, I observe an unusual and/or significant hazard during my presence at the Class, I will remove myself and/or my Child (if applicable) from participation and bring such hazard to the attention of the nearest Class’s official.
  4. To the fullest extent permissible by applicable law, I, on behalf of myself and/or my Child (if applicable), and our respective heirs, assigns, spouses, partners , personal representatives and/or next of kin, forever WAIVE, RELEASE, DISCHARGE and COVENANT NOT TO SUE THE COMPANY and/or the venue owner of the Class, and their respective officers, directors, employees, contractors, representatives, agents and affiliates and, as applicable, any direct or indirect parent or subsidiary, predecessor, successor, heir, assign, (collectively, the “Releasees”) WITH RESPECT TO ANY SUITS, CLAIMS, OR LOSS AND ALL INJURY, DISABILITY, DEATH, AND/OR LOSS OR DAMAGE TO PERSON OR PROPERTY, IN CONNECTION WITH MY OR MY CHILD’S PARTICIPATION IN THE CLASS, WHETHER ARISING FROM THE NEGLIGENCE OR WILLFUL CONDUCT OF THE RELEASEES OR OTHERWISE. I further agree to indemnify, defend and hold harmless Releasees from any loss liability, cost, claim and/or damages arising from Participant’s participation in or association with the Class, including but not limited to, reasonable solicitors’ fees.
  5. I, on behalf of myself, and/or my Child, attest and verify that (i) unless indicated below, I am over 18 years of age and am legally signing on behalf of myself or, if applicable, Child; (ii) Participant is free from all illnesses, injuries and defects that could interfere with any person’s (including his or her) safe participation in the Class, (iii) Participant is physically fit to participate in all activities associated with the Class, and (iv) on the date of the Class, Participant will possess and be covered by medical/health insurance, individually or as part of an organization. I acknowledge that Participant, and I, as Child’s parents/legal guardian (if applicable), am aware and informed of the inherent risks in participating in the Class and that Participant’s participation in the Class is entirely voluntary.
  6. I, on behalf of myself, and/or my Child, consent to administration of first aid and other medical treatment and related services, including evacuation/transport, in the event of injury or illness in connection with participation in the Class and hereby release and indemnify Releasees from any and all liability or claim arising out of such treatment and/or services. I further consent and agree to obtain, furnish and allow, if required, the use and disclosure of my personal health information by such providers in connection with rendering services and/or treatment, and to sign any additional documents that may be requested by such providers, in connection such information or services.
  7. The Releasees reserves the rights, in their sole determination, to postpone, cancel, or modify the Class due to any reasons whatsoever that might affect the health and/or safety of Participants. The Company will not be obligated to refund any Participant any registration fees due to a cancelled Class.
  8. I, on behalf of myself, and if applicable, my Child, irrevocably grant unlimited permission to Releasees to use, reproduce, sell, disseminate and distribute any and all photographs, images, videotapes, motion pictures, recordings, or any other depiction of any kind of Participant or my Child’s participation in an Class or related activity for any legitimate purpose in perpetuity and I understand that Participant will not be entitled to any compensation in connection therewith. I further hereby irrevocably and absolutely grant permission to the Releasees to film, videotape and record the performance of the Participant in the Class and subsequently to telecast, sell, distribute and otherwise utilize the same in whatever manner Releasees shall deem appropriate, Such permission shall include granting the unlimited and irrevocable rights to Releasees, without compensation of any kind to Participant, to use, reproduce or broadcast, Participant’s name, nickname, image, likeness, voice, photograph, signature facsimile, and biographical information in connection with the Class. I acknowledge that Releasees shall have unlimited right throughout the world to copyright, use, route, publish, republish, broadcast and otherwise distribute depictions of or information about Participant and all or any other portions of the Class in which Participant may appear on any and all radio, network, cable and local television programs and in any print materials and in any other format or media (including electronic media) now known or hereafter devised in perpetuity and without compensation to Participant.
  9. In consideration and in return for being allowed to participate in the Class, the Participant releases and agrees not to sue the Releasees from all present and future claims regarding Participant’s participation in Class organized by the Releasees, by Participant and his/her heirs, assigns, spouses, partners, personal representatives and/or next of kin.
  10. In any of the provisions of this Waiver, Release of Liability, Covenant Not to Sue & Image Release (“Waiver”) shall be deemed by a court of competent jurisdiction invalid and unenforceable in any respect, then, to the fullest extent permitted by applicable law, all other provisions hereof shall remain in full force and effect.
  11. By completing my registration on this website, I HAVE READ AND FULLY UNDERSTAND THIS WAIVER. I UNDERSTAND THAT I HAVE GIVEN UP, ON BEHALF OF MYSELF AND MY CHILD, SUBSTANTIAL RIGHTS BY AGREEING IT FREELY AND VOLUNTARILY.