We're changing booking systems!

Later this month we’ll be migrating our system to REZERV, a Singaporean based tech company helping to scale and enhance boutique fitness, wellness, and other recreational services across the region.

If you currently hold or have bought a Journey package, your account will be migrated over to our new system and you’ll need to access your new Journey account to make any future bookings for classes for the final week of October 2025 onwards.

If this applies to you, you’ll receive an email by Wednesday, October 29th 2025 to reset your password and activate your account. Once your account has been activated, you’ll have access to all the packages you have bought from your old account and can easily buy new packages on our new Booking Portal. 

Find out more about the migration timeline or read our extensive FAQ using the buttons below:

View Timelineread faq

Migration Timeline

Find key dates & information about our booking system migration below! We've got some important information if you currently hold a package with us or if you're a ClassPass user.

Wed 29.10
Activate your account
  • Check your inbox with the same email you used for your old Journey account
  • You’ll still have access to your old account to book classes until Friday 7th November 2025
  • You’ll be prompted to reset your password and to verify your account before you can buy another package
  • Check your packages and let us know if any packages are missing!
  • Please keep note that your credit count may not be up to date as our team will manually update your account on a daily basis from 29/10/25 to 7/11/25 - your credits will tally by the evening of Friday, 7th November 2025.
  • Our website will be updated with link to our' New Booking Portal - where you can view our schedule, book your classes, and manage your account all in one space - however, the schedule will be empty on this date until the next schedule drop!
Sat 01.11
First schedule drop on new schedule page
  • First schedule drop on our new booking portal
  • Navigate to the 'Schedule' button and you will be prompted to choose the old vs the new schedule
  • Click or tap the new Book Now Button to view classes from 8th November 2025 onwards
  • Click or tap the 'Old Schedule' to view classes until 1st to 5th November 2025
  • We’ve got some exciting rides planned for the weekend of 8th November, so keep your eyes on our Instagram!
  • If you’re on ClassaPass, you won’t see any classes on the app until the end of the week, see more below!
Wed 05.11
ClassPass Migration
  • Our ClassPass system will be migrated after the last class on Wednesday 5 November 2025
  • During a ClassPass system migration, any future classes booked will be removed from the system
  • To faciliate a smooth migration, the studio will be closed from Thursday 6th November to Friday 7th November 2025
  • To prevent any inconveniences, no classes will be available on the app for the aforementioned dates. Classes will be back on schedule on Friday 24th October 2025 for the weekend.
Fri 07.11
Ready to go!
  • Our ClassPass system should have fully migrated and you should be able to view our studio and our schedule on the ClassPass App
  • If you hold any existing packages, your packages and credits should match with the tally from your old account by the end of the day, and your new Journey account will be fully up to date
  • Our migration is complete and we’ll operate as usual from Saturday 8th November onwards!
2. Can you create custom designs?
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2. Can you create custom designs?
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2. Can you create custom designs?
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2. Can you create custom designs?
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FAQs

General FAQ
Packages
ClassPass
Migration
Ur Account
Online Ride

What booking system are you changing to?

We are migrating from Zingfit to Rezerv, a Singapore-based tech company who are focused on developing and improving systems for various fitness & wellness related companies in the ASEAN and potentially the APAC region.

When do I stop using my current Journey account?

Classes will be bookable using your old account until Wednesday, 5th November 2025. Your new account will be needed to book for classes for our Schedule Drop on Saturday, 1st November for classes starting on Saturday, 7th November.

When will I need to activate my new account?

You will be able to activate your new account from Wednesday, 29th October 2025. If you want to book classes after the 7th of November, you will need to activate your account before that date to access your credits and our new schedule.

Will my old account be available for me to view after the migration?

Your account will not be available to view after Friday 7th November 2025. Previous purchase history can be requested if needed and will take 7 business days to process.

Why are my credits from my old and new account not matching?

From 29th October to 5th November 2025, the credits in your new account will be updated manually by our team during the overlap of both active schedules. Your credit counts will be updated at the end of each day and your account will be fully up to date by Friday 7th November 2025.

If you have used more credits that is available from the old and new schedule, any future reservations on the new schedule will be cancelled as the credits will be deemed as used via the old schedule.

When can I start using the new schedule?

You can start booking classes with the new schedule from the date of activation on Wednesday 29th October 2025 - but you'll only see our special Duo Rides for the weekend on the 8th and 9th of November 2025. Full schedule drop will be on Saturday 1st November 2025 at 5:45pm, for classes Monday 10th November onwards.

Why can’t the ClassPass migration happen earlier?

Due to the nature of the ClassPass migration (being able to only integrate with one system at a time) and our weekly schedule drop, the migration can only occur after the majority or all classes from the previous system are cleared. If the migration is done earlier, several classes will not be available for booking from the previous system, disrupting the experience for ClassPass customers more severely.

Why does the studio need to close for the ClassPass migration?

The closure is to account for any uncertainties and unexpected outcomes from the migration. To ensure service is not disrupted for the instructors, Guides, and the riders; it is best to allocate a period where the system can normalise and prepare for outcomes which are more in our control. 

I currently share credits with other accounts, will these packages still be shared?

Unfortunately this information cannot be migrated across systems as they are developed in different ways. You are able to share credits from your account without the studio's assistance, allocating specific number of credits you want to share with specific accounts! Please select you profile dropdown menu and select  My Packages, choose the package you want to share and select 'Invite People'. Read our Packages > Sharing Credits FAQ (top navigation of this section) to find out more about this process in detail.

There is a package called Migration in my account, what is this?

This is a dummy package which was required for the migration if you haven't bought a package with us in a while. This will ensure that if you ever want to jump straight back in, all you have to do is reset your password and your account should be ready for you!

As this package is just for migration purposes, it will have a set expiry date for the date of migration, Wednesday 29 October 2025 and will not be usable for any classes.

Will my saved payment methods migrate with my account details?

No, for privacy and security purposes we will not facilitate any migration of sensitive payment details from your old account to your new account.

If you would like to add your preferred payment method to your account, please navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

You will be directed to our new Booking Portal. Navigate to the top right corner of the screen and log in. Once logged on, click your profile (same location as the log in button) and select 'Billing' from the dropdown menu. Then, select the 'Payment Method' Tab and 'Add Card'. You will have added your card and it will now be linked to your account for future purchases!

How do I view my packages?

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

You will be directed to our new Booking Portal. Navigate to the top right corner of the screen and log in. Once logged on, click your profile (same location as the log in button) and select 'My Packages' from the dropdown menu. You'll be able to view all your packages here, both Active and Expired Packages.

You will also be able to share your packages from your own account now - just select the package you want to share and select the 'Invite People' button. You can choose to share the whole package or allocate a fixed number of credits to another active Journey account (you can only share with another person with an account!).

Where can I view my order history?

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

You will be directed to our new Booking Portal. Navigate to the top right corner of the screen and log in. Once logged on, click your profile (same location as the log in button) and select 'Billing' from the dropdown menu. Then, select the 'Transaction History' Tab and your purchase history for package purchases will be here!

Please Note:
The system is currently unable to track retail & merchandise purchases at the moment. However, you may request a full statement of accounts from us separately if required.

How do I change my Password?

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

You will be directed to our new Booking Portal. Navigate to the top right corner of the screen and log in. Once logged on, click your profile (same location as the log in button) and select 'My Profile' from the dropdown menu.

Your profile page will open and you'll need to find your password within the first info card of your profile. There will be a bolded 'Edit' option next to 'Password', select this and a window will to prompt you to change your existing password.

I have store credit in my account at the moment, will this be migrated to the new system?

Yes, your store credit will be migrated over to the new system! You can access this via your wallet from your profile.

Will you still have live virtual online classes?

Yes, our live Journey Online rides will still operate as usual and will be accessible from the new booking portal. We're working on creating a dedicated page which automatically filter the classes to help ease your booking Journey!

When will my Zoom link be shared to me?

With our new system you will be able to find your class link yourself by checking yourself in manually from your profile. This will make it easier to get ready for you to get ready for class without having to wait for the class link to arrive.

To check in to your class, first make sure you it is no longer than 1 hour before the start of the class. Then, go to our Booking Portal, log in, and navigate to your profile drop down. Then select 'My Schedule' and find and select the class you have booked for and want to join. You will see a button to 'Check In', select that button and your online class details will appear for you to use.

Why won't I receive my Zoom link anymore?

We've had to adapt and streamline this process to accommodate how current booking systems operate in the market. There a very few systems which adopt automated processes for Online Classes, so for now and based on feedback that we have received, this will be the best solution we can provide with minimal disruption to your online ride experience.

Credits & Booking
Sharing Credits

How do I log into my new account?

You can log in to your new account by click the new Book Now button on the top right hand corner of your screen.

For desktop devices, upon clicking, you will be directed to our new booking portal, or you can select Log In from the drop down menu that appears.

On mobile devices, tap 'Book Now' and select 'Log In'.

How do I book a class?

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

You will be directed to our new Booking Portal. Navigate to the top right corner of the screen and log in. Once logged on, navigate to the Schedule page from navifation bar (desktop) or navigation page (mobile).

You will now be able to view our new schedule to book for classes!

How do I buy my credits?

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

You will be directed to our new Booking Portal. Navigate to the top right corner of the screen and log in. Once logged on, navigate to the 'Packages' page from navigation bar (desktop) or navigation page (mobile).

You will now be able to view Packages page to book for classes!

Can I still choose my bike for class?

Yes, you will see the spot map straight away from the Class Info page after selecting your preferred class.

Can I book for my friends still?

Yes, you will be able to select options to book for Yourself and for guests.

To book for guests, select the Guest Check Box and a box to select the number of guests will appear. Select the number of guests you want to join and then select the same number of spots on the spot map.

Once the spots have been selected, you can choose which packages you want to credit for each spot allocated - which means you can use different packages to book for different spots instead of crediting just one package!

How do I cancel my Class?

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and login to your account. Then, click on your profile drop down menu and click 'My Schedule'.

You will be able to see all your upcoming bookings from this page. To cancel your class, select the Upcoming class you want to cancel. Then, scroll all the way down until you see the 'Cancellation' section. Read through our cancellation terms and proceed to cancel your booking by selecting the 'Cancel Booking' button.

How do I switch my bike?

You will need to cancel your class and book a new bike, or contact the studio to change the bike for you. Please keep note that our phone lines may not be reachable during closed hours, and it is best to contact the studio during these hours.

To cancel your class, navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and login to your account. Then, click on your profile drop down menu and click 'My Schedule'.

You will be able to see all your upcoming bookings from this page. To cancel your class, select the Upcoming class you want to cancel. Then, scroll all the way down until you see the 'Cancellation' section. Read through our cancellation terms and proceed to cancel your booking by selecting the 'Cancel Booking' button.

Can I book for my friends still?

Yes, you will be able to select options to book for Yourself and for guests.

To book for guests, select the Guest Check Box and a box to select the number of guests will appear. Select the number of guests you want to join and then select the same number of spots on the spot map.

Once the spots have been selected, you can choose which packages you want to credit for each spot allocated - which means you can use different packages to book for different spots instead of crediting just one package!

Can I still share my credits with other accounts?

Yes! You will now be able to initiate this yourself without contacting the studio.

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

You will be directed to our new Booking Portal. Navigate to the top right corner of the screen and log in. Once logged on, click your profile (same location as the log in button) and select 'My Packages' from the dropdown menu. You'll be able to view all your packages here, both Active and Expired Packages.

Select the package you want to share and select the 'Invite People' button.

You will be prompted to 'Allocate credits for each person' if you like, where you can deduct a certain amount of credits from you package to send to another user or users. If you select this option, an additional toggle option will appear when you add your guest to account.

If your guest doesn't have an account, they will be invited to create an account before being able to use the credits you have shared over.

If you don't toggle the allocate credits option, the users will have access to all credits within the package which is shared to them. You can however, track how many credits they have used by visiting this page again in the future.

Can I stop sharing my credits with other accounts I set myself?

Yes! However, you will need to contact our team in order for the request to be processed. Please keep note that you can only return the balance of credits left in the shared user's account and not the original amount if the credits have been used by the other user.

I currently share my package with my friends/family, will these packages still be shared with them?

Unfortunately due to the nature of the migration any existing information from the old system cannot be migrated. You can however, share your package again with these accounts from your own account page without contacting the studio. Please read the FAQ above to find out more.

Will I be affected by the migration?

Yes, we will need to migrate our ClassPass Studio account from our old booking system to our new system. When this happens, any new bookings made for future classes before the migration date will be removed from the system and your place in the class will need to be rebooked.

To prevent any inconveniences, we have set the migration date to occur on the final day of classes from our old schedule and reopen bookings for the first day of the new schedule the day before release.

To accommodate this migration, we will need to close the studio for 2 days from Thursday, 6th November to Friday, 7th November 2025. The studio should be back on ClassPass by the Friday to book in for classes on the Saturday, 8th November 2025.

I don’t see classes from 23/10 onwards, when will classes be back on ClassPass?

Our ClassPass migration should be completed by Friday, 7th November 2025 for you to book in for classes from Saturday, 8th November 2025 (the next day).

When will I be able to book classes for 8/11 onwards?

Our ClassPass migration should be completed by Friday, 7th November 2025 for you to book in for classes from Saturday, 8th November 2025 (the next day).

Will anything change after the migration?

Nope, your booking experience on ClassPass should be the same after the migration!

Phone

+60 327131088

phone lines are only open during studio operating hours, usual hours are between

9am-12pm and 5:30pm - 9:30pm on weekdays

8:30am - 5:00pm on weekends

Email

hello@journey-ours.com

Address

Journey Indoor Cycling Studio
Plaza Zurich 12 Jalan Gelenggang,
Bukit Damansara 50490,
Kuala Lumpur

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