We're changing booking systems!

Later this month we’ll be migrating our system to VibeFam, a Singaporean based tech company helping to scale and enhance boutique fitness studios across the region.

If you currently hold or have ever bought a Journey package, your account will be migrated over to our new system and you’ll need to access your new Journey account to make any future bookings for classes for the final week of October 2025 onwards.

If this applies to you, you’ll receive an email on Wednesday, October 15th 2025 to reset your password and activate your account. Once your account has been activated, you’ll have access to all the packages you have bought from your old account and can easily buy new packages on our new 'Buy Page'. 

Find out more about the migration timeline or read our extensive FAQ using the buttons below:

View Timelineread faq

Migration Timeline

Find key dates & information about our booking system migration below! We've got some important information if you currently hold a package with us or if you're a ClassPass user.

Wed 15.10
Activate your account
  • Check your inbox with the same email you used for your old Journey account
  • You’ll still have access to your old account to book classes until Friday 24th October 2025
  • You’ll be prompted to reset your password and to verify your account before you can buy another package
  • Check your packages and let us know if any packages are missing!
  • Please keep note that your credit count will be manually updated on a daily basis from 15/10/25 to 25/10/25 by our team - your credits may not tally when you check both accounts!
  • Our website will be updated with new 'Schedule' and 'Buy' page links for you to interact with - however, the schedule will be empty until the next schedule drop!
Sat 18.10
First schedule drop on new schedule page
  • First schedule drop with our new schedule page!
  • Navigate to the 'Schedule' button and you will be prompted to choose the old vs the new schedule
  • Click or tap the 'New Schedule' to view classes from 25th October 2025 onwards
  • Click or tap the 'Old Schedule' to view classes until 22nd October 2025
  • We’ve got some exciting rides planned for the weekend of 25th October, so keep your eyes on our Instagram!
  • If you’re on ClassaPass, you won’t see any classes on the app until the end of the week, see more below!
Wed 23.10
ClassPass Migration
  • Our ClassPass system will be migrated after the last class on Wednesday 22 October 2025
  • During a ClassPass system migration, any future classes booked will be removed from the system
  • So to prevent any inconveniences, no classes will be available on the app for 25/10/25 until Friday 24th October 2025
  • To faciliate a smooth migration, the studio will be closed from Thursday 24th October to Friday 25th October 2025
Fri 24.10
Ready to go!
  • Our ClassPass system should have fully migrated and you should be able to view our studio and our schedule on the ClassPass App
  • If you hold any existing packages, your packages and credits should match with the tally from your old account by the end of the day, and your new Journey account will be fully up to date
  • Our migration is complete and we’ll operate as usual from Saturday 25th October onwards!
2. Can you create custom designs?
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2. Can you create custom designs?
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2. Can you create custom designs?
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2. Can you create custom designs?
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FAQs

General FAQ
Packages
ClassPass
Migration
Ur Account
Online Ride

What booking system are you changing to?

We are migrating from Zingfit to VibeFam, a Singapore-based tech company who are focused on developing and improving systems for Boutique Fitness Studios in the ASEAN and potentially the APAC region.

When do I stop using my current Journey account?

Classes will be bookable using your old account until Wednesday, 22nd October 2025. Your new account will be needed to book for classes for our Schedule Drop on Saturday, 18th November for classes starting on Saturday, 25th October.

When will I need to activate my new account?

You will be able to activate your new account from Wednesday, 15 October 2025. If you want to book classes after the 24th of October, you will need to activate your account before that date to access your credits and our new schedule.

Will my old account be available for me to view after the migration?

Your account will not be available to view after Friday 24th October 2025. Previous purchase history can be requested if needed and will take 7 business days to process.

Why are my credits from my old and new account not matching?

Your account will not be available to view after Friday 24th October 2025. Previous purchase history can be requested if needed and will take 7 business days to process.

Why are my credits from my old and new account not matching?

From 15th October to 24th October 2025, the credits in your new account will be updated manually by our team during the overlap of both active schedules. Your credit counts will be updated at the end of each day and your account will be fully up to date by Saturday 25th October 2025.

If you have used more credits that is available from the old and new schedule, any future reservations on the new schedule will be cancelled as the credits will be deemed as used via the old schedule.

When can I start using the new schedule?

You can start booking classes with the new schedule from Satuday 18th October 2025 at 5:45pm, but you can activate your account in advance on Wednesday 15th October 2025.

Why can’t the ClassPass migration happen earlier?

Due to the nature of the ClassPass migration (being able to only integrate with one system at a time) and our weekly schedule drop, the migration can only occur after the majority or all classes from the previous system are cleared. If the migration is done earlier, several classes will not be available for booking from the previous system, disrupting the experience for ClassPass customers more severely.

Why does the studio need to close for the ClassPass migration?

The closure is to account for any uncertainties and unexpected outcomes from the migration. To ensure service is not disrupted for the instructors, Guides, and the riders; it is best to allocate a period where the system can normalise and prepare for outcomes which are more in our control. 

I currently share credits with other accounts, will these packages still be shared?

Unfortunately this information cannot be migrated across systems as they are developed in different ways. You are able to share credits from your account without the studio's assistance, allocating specific number of credits you want to share with specific accounts! Please view Your Account > Sharing Credits section of this FAQ to find out more.

There is a package called Migration in my account, what is this?

This is a dummy package which was required for the migration. This package should have expired on the 15th of October 2025 and is not considered a package that can be used to book for classes.

Will my saved payment methods migrate with my account details?

No, for privacy and security purposes we will not facilitate any migration of sensitive payment details from your old account to your new account.

If you would like to add your preferred payment method to your account, please navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and login to your account. Then, click on your profile drop down menu and click Payment Methods.

You will be able to add your preferred payment method & any other payment method you would like to use for any linked accounts under your family accounts.

How do I view my packages?

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and login to your account. Then, click on your profile drop down menu and click My Packages.

You will be able to view your active and expired packages here.

What is my username for?

Your username will be used to as an alternative system to identify your account, in addition to your email and your contact number. This username will also allow you to log in to any other studio which uses VibeFam too, which means you won’t have to register a new account if you were to sign up for another studio using the same booking system.

Booking data will not be shared across studios and depending on which website or booking portal you’re on will determine what you see in your profile settings.

Where can I view my order history?

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and log in to your account. Then, click on your profile drop down menu and click My Orders.

You will be able to view your full order history from 15 October 2025 from this page. Unfortunately, any previous order history will not be migrated from your old account.

How do I change my Password?

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and log in to your account. Then, click on your profile drop down menu and click Change Password.

A popup will appear prompting you to change your password.

I have store credit in my account at the moment, will this be migrated to the new system?

Unfortunately, the new system does not support any studio credit at the moment. We have however kept note of your current Store Credit amounts and have added a note to your profile. Kindly contact the studio if you would like to use the current credit on your account and our team will help facilitate the purchase for you.

Will you still have live virtual online classes?

Yes, our live Journey Online rides will still operate as usual and will be accessible from the Online Schedule from the navigation bar (desktop) or navigation page (mobile).

When will my Zoom link be shared to me?

You Zoom link for you class will be automatically sent to you after you have booked for your class. Unfortunately, no reminder emails can be sent out before the class, an hour before it starts.

What if my Zoom link doesn’t send when I book my class?

If you have not received the link to the class after you have made your booking, the link should be sent out at least an hour before the class begins.

Credits & Booking
Sharing Credits

How do I log into my new account?

You can login to your account via our Schedule or Buy pages on our website. The login button will be located on just under the navigation bar on the top right hand corner of both pages.

How do I book a class?

Click on In-Studio or Online Schedule on the navigation bar (desktop) or page (mobile), select New Schedule and navigate to the class you want to book. You will be directed to a Class Info page where you will be prompted to login before selecting the package you want to use and your preferred bike.

If you don’t have an active package, you will be prompted to buy a new package before selecting your bike and confirming your booking.

How do I buy my credits?

Click on the Buy button on the navigation bar (desktop) or page (mobile), select New Buy Page and navigate through our available packages. These packages will be the same as our old packages, and you will be able to book multiple bikes and share with your friends’ accounts as stated for each package.

Can I still choose my bike for class?

Yes, you will see the spot map straight away from the Class Info page after selecting your preferred class.

Can I book for my friends still?

Yes, you will be able to select options to book for Yourself, Group, or Family (via Family Accounts).

If you have a package which can book for groups, the package will be selected and key in how many guests you would like to add to your booking. Then, click confirm and you will be prompted to add the emails of your guests and they will receive the confirmation email, calendar invite, and details of the booking.

If you have set up a Family account, you can add them directly from the Family Account option and select their spots from there.

How do I cancel my Class?

Navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and login to your account. Then, click on your profile drop down menu and click My Classes.

You will be able to view your active bookings. To cancel your class, Select Cancel Class, and you will be informed if your cancellation is eligible for a credit refund or it is a late cancellation, where your credit will be forfeited for cancelling late.

How do I switch my bike?

You will need to cancel your class and book a new bike, or contact the studio to change the bike for you. Please keep note that our phone lines may not be reachable during closed hours, and it is best to contact the studio during these hours.

To cancel your class, navigate to the Book Now button on the Navigation Bar (Desktop) or Navigation Page (Mobile).

It will inform you that you can login by going to the New Schedule Page, click on the New Schedule Page and login to your account. Then, click on your profile drop down menu and click My Classes.

You will be able to view your active bookings. To cancel your class, Select Cancel Class, and you will be informed if your cancellation is eligible for a credit refund or it is a late cancellation, where your credit will be forfeited for cancelling late.

Can I book for my friends still?

Yes, you will be able to select options to book for Yourself, Group, or Family (via Family Accounts).

If you have a package which can book for groups, the package will be selected and key in how many guests you would like to add to your booking. Then, click confirm and you will be prompted to add the emails of your guests and they will receive the confirmation email, calendar invite, and details of the booking.

If you have set up a Family account, you can add them directly from the Family Account option and select their spots from there.

Can I still share my credits with other accounts?

Yes! You will be able to share your packages with other accounts from your account page. Navigate to 'My Packages' and select the package you want to share (please note that not all packages can be shared), and select 'View Details'.

A window should popup with a button on the right which says 'Share Package'. At the bottom of the window you will see the balance of how many users you can share the package with, and the number of credits you currently have left within your account.

Insert the email of the rider you want to share with (make sure they have an account with us!) and press search. From here you can allocate the number of credits you would like to share to that account - these credits will be deducted from your package within your own account.

Once you have determined the number of credits select the 'Share x Credits' link under the credit count selector and you will have successfully shared your credits with another rider.

Please note, that if you insert an email of a rider who doesn't have an account with us, an error will appear confirming that the email does not exist in our system. Please check if the person you are sharing with has an active account with us before sharing!

Can I stop sharing my credits with other accounts I set myself?

Yes! However, you will need to contact our team in order for the request to be processed. Please keep note that you can only return the balance of credits left in the shared user's account and not the original amount if the credits have been used by the other user.

You can check this balance across all users you shared with by navigating to My Packages and selecting 'View Details' - the information will be on the right hand side of the window.

I currently share my package with my friends/family, will these packages still be shared with them?

Unfortunately due to the nature of the migration any existing information from the old system cannot be migrated. You can however, share your package again with these accounts from your own account page without contacting the studio. Please read the FAQ above to find out more.

Will I be affected by the migration?

Yes, we will need to migrate our ClassPass Studio account from our old booking system to our new system. When this happens, any new bookings made for future classes before the migration date will be removed from the system and your place in the class will need to be rebooked.

To prevent any inconveniences, we have set the migration date to occur on the final day of classes from our old schedule and reopen bookings for the first day of the new schedule the day before release.

To accommodate this migration, we will need to close the studio for 2 day from Thursday, 23rd October to Friday, 24th October 2025. The studio should be back on ClassPass by the Friday to book in for classes on the Saturday, 25th October 2025.

I don’t see classes from 23/10 onwards, when will classes be back on ClassPass?

Our ClassPass migration should be completed by Friday, 25th October 2025 for you to book in for classes from Saturday, 25th October 2025 (the next day).

When will I be able to book classes for 25/10 onwards?

Our ClassPass migration should be completed by Friday, 25th October 2025 for you to book in for classes from Saturday, 25th October 2025 (the next day).

Will anything change after the migration?

Nope, your booking experience on ClassPass should be the same after the migration!

Phone

+60 327131088

phone lines are only open during studio operating hours, usual hours are between

9am-12pm and 5:30pm - 9:30pm on weekdays

8:30am - 5:00pm on weekends

Email

hello@journey-ours.com

Address

Journey Indoor Cycling Studio
Plaza Zurich 12 Jalan Gelenggang,
Bukit Damansara 50490,
Kuala Lumpur

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